Quality Management: The Common Thread of Good Practice (Part 1)-Updating of the 121R-08, “Guide for Concrete Construction Quality Systems in Conformance with ISO 9001” (Recorded Presentation)

Updating of the 121R-08, “Guide for Concrete Construction Quality Systems in Conformance with ISO 9001” (Recorded Presentation)

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Video Transcription

Video Summary

Tom Tyler, Quality Manager at Skanska USA Civil, discussed developing a comprehensive guide to auditing in concrete construction with a team including Michelle Walters, Jim Turnham, and Mihaela Burley. The guide originated from a set of audit questions and evolved into an extensive document intended as a foundational resource for Quality Management Systems (QMS) in various industries, including construction, manufacturing, and food service. It covers audit principles, construction methods, design management, and offers sample procedures, templates, and questions for audits. The document leverages frameworks like ISO 9001 and TQM (Total Quality Management), emphasizing customer satisfaction and continuous improvement. It addresses scalable audit programs, aligning them with contract requirements, and encourages procedural clarity, measurement, and interdepartmental collaboration. Tyler's guide aims to enhance understanding and application of QMS to ensure quality and compliance across diverse processes while maintaining adaptability to project needs.

Keywords

Quality Management Systems

concrete construction

audit guide

ISO 9001

Total Quality Management

customer satisfaction